Manage the subscription

We offer a subscription-based service to access pro features in the app and our discord bots. This page will help you understand how subscriptions work and how you can manage them.

What is a subscription?

A subscription is a recurring payment that you make to access pro features in the app and our discord bots. It is a monthly payment that you can cancel at any time. If you cancel your subscription, you will lose access to pro features at the end of the billing cycle.

What are pro seats?

Pro seats are the number of users that can access pro features in the app and our discord bots. With a subscription you buy a certain number of pro seats. You can add or remove pro seats at any time.

You can manage the users that have access to pro features in the app by adding or removing them from the pro seats list. To manage your pro seats, follow these steps:

  1. Open the App and log in.
  2. Choose the server you want to buy a subscription for.
  3. Click on the Settings Icon in the sidebar.
  4. Select the Pro Seats tab.
  5. Click on an empty seat to add a user or click on a user to remove them.

Supported currencies

The currency is determined by the country you are in when visiting the checkout page. If you are in a country that is not supported, the currency will be in EUR (€).

We support the following currencies for subscriptions:

  • EUR (€)
  • USD ($)
  • GBP (£)
  • AUD ($)
  • CAD ($)
  • BGN (лв)
  • BRL (R$)
  • CNY (¥)
  • INR (₹)
  • JPY (¥)
  • TRY (₺)

How do I upgrade/downgrade my subscription?

Info: 

Only the user who bought the subscription can upgrade or downgrade it.

To upgrade your subscription, follow these steps:

  1. Open the App and log in.
  2. Choose the server you want to buy a subscription for.
  3. Click on the Settings Icon in the sidebar.
  4. Select the Pro Seats tab.
  5. Click on the Manage Subscription button. This will redirect you to the customer portal.
  6. Click on the Update Plan button.
  7. Choose the amount of pro seats you want to buy.

Where can I see my invoices?

To see your invoices, follow these steps:

  1. Open the App and log in.
  2. Choose the server you want to buy a subscription for.
  3. Click on the Settings Icon in the sidebar.
  4. Select the Pro Seats tab.
  5. Click on the Manage Subscription button. This will redirect you to the customer portal.
  6. You can see your invoices in the Invoice History at the bottom of the page.

How do I change my payment method?

Info: 

Only the user who bought the subscription can change the payment method.

To change your payment method, follow these steps:

  1. Open the App and log in.
  2. Choose the server you want to buy a subscription for.
  3. Click on the Settings Icon in the sidebar.
  4. Select the Pro Seats tab.
  5. Click on the Manage Subscription button. This will redirect you to the customer portal.
  6. Click on the Payment Method tab.
  7. Click on the Add Payment Method button.
  8. Enter your payment details and click on the Save button.

How do I cancel my subscription?

Info: 

Only the user who bought the subscription can cancel it.

Warning: 

The subscription will be automatically canceled if the user who bought it leaves the server or all our bots are removed from the server.

To cancel your subscription, follow these steps:

  1. Open the App and log in.
  2. Choose the server you want to buy a subscription for.
  3. Click on the Settings Icon in the sidebar.
  4. Select the Pro Seats tab.
  5. Click on the Manage Subscription button.
  6. Click on the Cancel Plan button.