Plans and Seats

Bnder subscriptions are workspace-based and seat-based.

  • A workspace can be on Free, Starter, or Pro.
  • Paid access is assigned through seats.
  • A user without a paid seat stays on Free.
  • A user with a paid seat inherits the workspace tier:
    • Starter seat -> Starter features
    • Pro seat -> Pro features

What does a paid seat do?

A paid seat gives one user access to the paid features of the workspace plan.

Some limits also scale at the workspace level when you add seats, such as:

  • projects
  • storage
  • labels
  • topics
  • milestones
  • event invitees
  • public documents
  • API usage

What is the difference between Starter and Pro?

Starter removes the most common friction:

  • more projects and storage
  • more labels, topics, milestones, and invitees
  • workspace search
  • full task comments and task history
  • task subscribers
  • AI label and todo suggestions
  • task comment attachments
  • basic virtual coworkers and direct mention replies

Pro includes everything in Starter and adds operational power:

  • ticket SLA policies
  • email routing and reply-by-email
  • people view
  • dependencies
  • comment summaries
  • auto priority
  • duplicate warnings while drafting new tasks
  • daily repeats and repeat end dates
  • advanced booking rules
  • virtual coworker automation

How to assign seats

  1. Open the App and sign in.
  2. Open the workspace.
  3. Go to Settings.
  4. Open Plans & Seats.
  5. Click an empty seat to assign a user, or click a filled seat to remove the user.

How to buy Starter or Pro

  1. Open the workspace in the app.
  2. Go to Settings.
  3. Open Plans & Seats.
  4. Choose Starter or Pro.
  5. Complete checkout.

How to change the plan or seat count

Info: 

Only the user who started the subscription can change the plan, billing details, or seat count in the customer portal.

  1. Open Settings -> Plans & Seats.
  2. Click Manage Subscription.
  3. In the customer portal, change the plan or seat count.

Supported currencies

The checkout currency is selected from your region. If a local currency is not supported, checkout falls back to EUR.

Currently supported:

  • EUR (€)
  • USD ($)

Invoices and payment method

Open Settings -> Plans & Seats, then click Manage Subscription.

Info: 

If you bought subscriptions for multiple workspaces with the same bnder account, the customer portal can show all subscriptions tied to that billing profile.

In the customer portal you can:

  • view invoices
  • update the payment method
  • change the plan
  • change the seat count

How cancellation works

Warning: 

If a subscription is canceled, the workspace keeps the paid features until the current billing period ends. After that, paid seats stop working and affected users fall back to Free.

To cancel:

  1. Open Settings -> Plans & Seats.
  2. Click Manage Subscription.
  3. Use Cancel plan in the customer portal.