Troubleshooting

This page will help you troubleshoot common issues with the app.

No workspaces found

If the app shows no workspaces, it means your current account is not connected to a workspace the app can open. Older Discord-backed screens may still say "No guilds found"; that means the same thing for a Discord server.

Check the following:

  • You are signed in with the same email, Discord account, or Slack account that received the invitation
  • Your email address is verified when the workspace requires email verification
  • You accepted the workspace invitation
  • For Discord workspaces, you and one of our bots are both members of the Discord server
  • For Slack workspaces, you are still a member of the connected Slack workspace

If you freshly invited one of our bots to a Discord server and have not executed any commands yet, the app may not have seen the server membership.

To fix this, try executing a command (for example /help) in the server where you invited the bot. After that, reopen the app and you should see the workspace.

If you just logged in or switched accounts and the page still shows no workspaces even though the server membership is already correct, reload the app once. This forces the current tab to refresh its workspace membership with the latest login session.

Update banner keeps showing on the web app

If the web app shows an update banner repeatedly even though you already reloaded, the deployed app version and the current browser version may temporarily be out of sync.

Try the following:

  • Reload the app once with a hard refresh
  • Close other open app tabs that may still run an older version
  • Wait until the deployment has finished propagating and then reload again

If the issue continues after the deployment is complete, the app update check may still be reading an outdated cached page. In that case, clear the browser cache for the app domain and open the app again.

If your email verification link says "Already verified", the link was already used successfully within the last 7 days.

You can open the app and continue. If the app still asks you to verify your email address, sign out and sign in again so your current session reloads the latest account status.

Ticket detail page crashes after an attachment action

If the ticket detail page was still open while the app layout changed in the background, an attachment upload, download, or delete action could fail after the page context already changed.

Try the following:

  • Open the ticket again and repeat the action once
  • Avoid leaving the ticket detail page while an attachment action is still running
  • Reload the app if the page was left in an inconsistent state