Troubleshooting
This page will help you troubleshoot common issues with the app.
No guilds found
If you see a message that says "No guilds found", it means that the app was unable to find any guilds where you and one of our bots are both members. This can happen if you freshly invited one of our bots to your server and haven't executed any commands yet.
To fix this, try executing a command (for example /help) in the server where you invited the bot.
After that, reopen the app and you should see the guilds.
Update banner keeps showing on the web app
If the web app shows an update banner repeatedly even though you already reloaded, the deployed app version and the current browser version may temporarily be out of sync.
Try the following:
- Reload the app once with a hard refresh
- Close other open app tabs that may still run an older version
- Wait until the deployment has finished propagating and then reload again
If the issue continues after the deployment is complete, the app update check may still be reading an outdated cached page. In that case, clear the browser cache for the app domain and open the app again.
Ticket detail page crashes after an attachment action
If the ticket detail page was still open while the app layout changed in the background, an attachment upload, download, or delete action could fail after the page context already changed.
Try the following:
- Open the ticket again and repeat the action once
- Avoid leaving the ticket detail page while an attachment action is still running
- Reload the app if the page was left in an inconsistent state