Notifications

Notifications are sent to users via direct messages. They are used to inform users about important events, such as task assignments, task state changes, or mentions in comments.

Notification Types

There are several types of notifications:

• Task Assignment: Sent when a user or a role of the user is assigned to a task.
• Task deadline was missed: Sent when a task deadline was in the past 12 hours and the task is still not done.
• Task deadline was missed on urgent tasks: Sent when a task deadline was in the past 36 hours and the task is still not done and the priority is high or urgent.
• Assigned task was repeated: Sent when a task was repeated and the user was assigned to the new task.
• Task has a new comment: Sent when a task is assigned to a user and a new comment is added to the task or when the user previously commented on the task.
• Milestone is due: Sent to the project manager when a milestone is due within 6 hours and has tasks that are not done.
• Changes on a watched task: Sent when a user is watching a task and the task is updated.

Task deadline due

This notification can be sent every half an hour, when the deadline is due in the next 12 hours. If the task has an effort estimate, the notification will be sent with the estimated time calculated in. So, if the deadline is in 12 hours and the estimated time is 4 hours, the notification will be sent 16 hours before the deadline.

Notification restrictions

• Notifications to role members are sent only if the role has less than 10 members. If a role has more members, no notifications are sent to the role members.