Client requests
Public report form
Let users send clear reports, turn confirmed issues into tasks, and publish answers when the fix is ready.
Public report form
Receive requests from public forms, email, Discord, or the app.
Support tickets
Receive requests from public forms, email, Discord, or the app.
Customer context
Tasks keep the customer context.
Task handoff
Task handoff
Turn requests into linked tasks so support, product, and operations stay aligned.
- Turn requests into linked tasks so support, product, and operations stay aligned.
- Tasks keep the customer context.
- Resolved answers become help docs.
Knowledge base
Public fixes
Share public help docs so customers can solve common questions before opening a ticket.
Known-issue notes
Document the resolution once and reuse it when the same question comes back.
Workaround docs
Share public help docs so customers can solve common questions before opening a ticket.
Reusable support answer
Share public help docs so customers can solve common questions before opening a ticket.
Use cases
Support workflows to start from.
Support portal
Publish help docs, collect tickets, and keep follow-up work connected in a lightweight workspace.
Learn more →Help center with ticket form
Give customers one place for answers, requests, and a support workflow that stays connected to your team tasks.
Learn more →Templates
Choose the starting point closest to today’s customer channels, then grow it into tickets, tasks, and reusable help docs.
Learn more →See a bug report portal example
Tracepine Bug Report Portal
Tracepine is a fictional browser extension for annotated screenshots. Its demo portal shows how a small software team can collect private bug reports, publish known issues, and turn repeated problems into reusable help docs.
Bug reports submitted through a Bnder portal become private tickets for the team. They are not publicly listed. Confirmed issues or workarounds can be published as known issues or help docs.
