Support portal
Public help docs + Ticket form
Give customers one place for answers, requests, and a support workflow that stays connected to your team tasks.
Public help docs
Share public help docs so customers can solve common questions before opening a ticket.
Ticket form
Receive requests from public forms, email, Discord, or the app.
Connected workflow
Bnder connects the full loop: incoming customer request, internal follow-up, and the reusable answer the next customer can find by themselves.
Task handoff
Task handoff
Turn requests into linked tasks so support, product, and operations stay aligned.
- Turn requests into linked tasks so support, product, and operations stay aligned.
- Tasks keep the customer context.
- Resolved answers become help docs.
Knowledge base
Reusable answers
Share public help docs so customers can solve common questions before opening a ticket.
Internal knowledge
Document the resolution once and reuse it when the same question comes back.
Public articles
Share public help docs so customers can solve common questions before opening a ticket.
Less repeat work
Share public help docs so customers can solve common questions before opening a ticket.
Use cases
Support workflows to start from.
Support portal
Publish help docs, collect tickets, and keep follow-up work connected in a lightweight workspace.
Learn more →Bug report portal
Let users send clear reports, turn confirmed issues into tasks, and publish answers when the fix is ready.
Learn more →Templates
Choose the starting point closest to today’s customer channels, then grow it into tickets, tasks, and reusable help docs.
Learn more →See a help center example
Lunaro Metrics Help Center
Lunaro Metrics is a fictional SaaS analytics product. Its demo portal shows how a small team can combine public help docs, known issues, and private support request intake in one place.
Submitted requests become private tickets in Bnder and are not publicly listed.
