使用场景

Start from a real support workflow. Each example shows the public customer-facing side: help docs, known issues, and request intake. Submitted requests become private tickets in Bnder and are not publicly listed.

Lunaro Metrics public help center article about private support request intake — Support requests are submitted privately and are not publicly listed.

SaaS Help Center

Lunaro Metrics Help Center

Small SaaS, AI, and indie software teams

See how a small SaaS team can publish help docs, collect private support requests, and turn repeated questions into reusable answers.

Public help docs. Private request intake. Reusable answers.

Tracepine private bug report intake form filled with demo browser and reproduction details — Users can report bugs privately without creating public issue threads.

Bug Report Portal

Tracepine Bug Report Portal

Software teams, browser extensions, plugins, games, and devtools

See how a small software team can collect private bug reports, publish known issues, and turn repeated problems into reusable help docs.

Public help docs. Private request intake. Reusable answers.

支持门户

发布帮助文档、收集工单，并在轻量工作区中保持后续工作连接。

客户门户

收集客户请求，协调后续工作，并在公开门户中发布共享信息。

Bug 报告门户

让用户提交清晰报告，将确认的问题转成任务，并在修复完成后发布回答。

Discord 社区支持

从 Discord 社区收集支持请求，在 Bnder 中协调后续工作，并将重复回答转为公开知识。

邮件转工单

使用 Bnder 进行邮件路由、从流程中回复，并连接后续任务和帮助文档。

知识库

发布帮助文档、收集工单，并在轻量工作区中保持后续工作连接。

客户门户

发布帮助文档、收集工单，并在轻量工作区中保持后续工作连接。

支持门户

查看工作方式

选择最接近当前客户渠道的起点，再扩展为工单、任务和可复用帮助文档。