Plans and Seats

Bnder subscriptions are workspace-based and seat-based.

• A workspace can have Free, Starter, and Pro users at the same time.
• Paid access is assigned through pooled seats.
• Multiple workspace members can buy seats for the same workspace.
• A user without a paid seat stays on Free.
• A user with a paid seat gets the assigned tier:
  • Starter seat -> Starter features
  • Pro seat -> Starter and Pro features

What does a paid seat do?

A paid seat gives one user access to the paid features of that seat tier.

Some limits also scale at the workspace level when you add seats, such as:

• projects
• storage
• booking links
• API usage
• attachment malware scan quota
• logging webhook endpoints

Starter and Pro seat limits are added together for shared workspace limits. Pro-only capacities, such as connected support mailbox slots, grow from Pro seats only.

Open Compare plans in detail to see each plan’s limits and monthly AI chat allowance per member, even if live prices are temporarily unavailable. AI allowances are personal and are never pooled across the workspace. When an admin reassigns a paid seat, the previous member loses its personal paid features immediately, the new member receives them immediately, and the seat's remaining AI allowance follows the seat. Shared workspace limits do not change during reassignment.

Storage usage details

The Plans & Seats page shows current usage for seat-scaled workspace limits, including storage, attachment malware scan quota, and logging webhook endpoints.

Use Workspace Settings -> Workspace Monitor for active warnings, malware remediation, attachment scan queue backlog, exhausted scan retries, and quota pressure that needs admin attention.

Use the storage details button to see where visible storage is used across file storage, task attachments, and ticket attachments. Each visible row can be opened so you can review the source item directly. Task and ticket rows can also be expanded to select only specific attachments for cleanup when you have delete permission for that source.

The panel respects permissions. Storage you cannot inspect is grouped as restricted or other storage instead of exposing private names.

What is the difference between Starter and Pro?

Starter is for simple projects and small teams:

• more projects and storage
• workspace search
• complete task history
• task subscribers
• AI label suggestions, todo suggestions, and auto labeling
• adding task comment attachments
• daily, weekly, and monthly recurring tasks and events
• basic virtual coworkers and direct mention replies

Pro includes everything in Starter and adds operational power:

• ticket SLA policies
• email routing and reply-by-email
• connected support mailboxes
• people view
• task relationships
• comment summaries
• auto priority
• duplicate warnings while drafting new tasks
• configurable repeat end dates
• advanced booking rules
• custom page domains
• virtual coworker automation

How to assign seats

1. Open the App and sign in.
2. Open the workspace.
3. Go to Settings.
4. Open Plans & Seats.
5. Click an empty seat to assign a user, or click a filled seat to remove the user.

Admins with Manage Settings can assign seats from any paid pool. They do not need to be the person who pays for the subscription.

If the workspace loses paid seats, some members who previously had a paid seat may move to Free. Plans & Seats shows a seat recovery notice while members are waiting. You can close the notice on this device. It can reappear if the pending seat assignments change. When a billing update makes seats available on their previous plan, Bnder restores their assignments automatically. An admin can also assign an open seat manually. Payment problems are shown next to the affected subscription in Billing.

Removing a member from the workspace frees their assigned seat for another member.

Seat requests

When a member hits a paid feature, they can request a paid seat from the paywall: a member without a seat requests Starter or Pro, and a member with Starter can request Pro for a Pro-only feature.

• The request appears under Plans & Seats for every admin with Manage Settings, who can assign a free seat, buy one, or dismiss the request.
• The workspace owner and every payer who has Manage Settings are notified (app notification, Discord or Slack direct message, or email).
• Asking again does not repeat the notification for 24 hours. A request that moves from Starter to Pro is announced right away.
• If nobody could be notified, the member sees a message asking them to contact an admin directly. The request stays listed.

Moving a member to an available Pro seat frees their previous Starter seat. In Plans & Seats, an admin can also choose a Starter member when filling a Pro seat; the member moves up in one step.

How to buy Starter or Pro

You need Manage Settings permission in the workspace to start checkout.

1. Open the workspace in the app.
2. Go to Settings.
3. Open Plans & Seats.
4. Choose Starter or Pro.
5. Checkout starts with one seat, including for a trial. You can change the quantity (1 to 99 seats) before confirming.

Another member can also buy seats for the same workspace. If you already pay for the same tier in that workspace, use Manage your billing instead of starting another checkout for that tier.

As soon as the subscription is active (including during a free trial), the buyer is assigned to one of their purchased seats automatically when that seat pool has room and the buyer does not already have a paid seat. Admins can move the seat later in Plans & Seats.

Free trial

The 14-day free trial is for first-time customers:

• The person paying must never have had a bnder subscription before, in any workspace.
• The workspace must never have had a subscription before, from any payer.
• A checkout whose first payment never went through does not count.
• A payment method is required. It is charged automatically when the trial ends unless you cancel before.

Plans & Seats shows whether the trial applies before you start checkout.

Downgrades and existing resources

Downgrades take effect at the end of the paid billing period; upgrades take effect immediately under the current billing terms. Existing resources and data remain operational after a downgrade. If the new entitlement or capacity is insufficient, members cannot create additional resources until capacity is available again.

Additional paid seats also take effect immediately. Paid-seat reductions are scheduled for the end of the current paid billing period and do not create an immediate credit or prorated refund.

How to change a subscription tier or seat count

1. Open Settings -> Plans & Seats.
2. Click Manage your billing.
3. In the customer portal, change the tier or seat count.

If you pay for Starter seats and do not already pay for Pro seats in that workspace, the Pro card shows Upgrade to Pro. That opens a Stripe upgrade confirmation for your Starter subscription.

Non-paying admins can still assign seats, but they cannot open another member's billing portal.

Supported currencies

The checkout currency is selected from your region. If a local currency is not supported, checkout falls back to EUR.

Currently supported:

• EUR (€)
• USD ($)

Invoices and payment method

Open Settings -> Plans & Seats, then click Manage your billing.

In the customer portal you can:

• view invoices
• update the payment method
• change a subscription's tier
• change the seat count

Failed payments

If a subscription payment fails:

• The payer gets a notification in the workspace and an email that explains why the payment failed and links to the invoice.
• The warning in Plans & Seats shows the payment deadline for an incomplete purchase, or the date the seats were paused after a failed renewal, when available. Every admin sees who pays for the affected subscription.
• While the payment is overdue, the seats of that subscription are paused and their holders lose the paid features. Seats from other subscriptions are not affected.
• The payer can select Pay invoice to open the outstanding invoice in Stripe or Update payment method to change their payment details. Only the payer can resolve the payment; other admins should not start a new checkout for it.
• Once the payment succeeds, the previous seat holders get their seats back automatically.

How cancellation works

To cancel:

1. Open Settings -> Plans & Seats.
2. Click Manage your billing.
3. Use Cancel subscription in the customer portal.