Turn support emails into tickets and product tasks

Email to ticket

Keep your existing support address

Turn support emails into tracked tickets, reply from Bnder, and keep each customer request connected to product tasks and help documentation.

Email to ticket

Reply without losing the ticket history

Reply from the connected workflow when the product work is resolved.

• Customer requests stay connected to the conversation.
• Linked tasks carry customer context into delivery.
• Resolved issues become reusable help documentation.

Linked product task

Create product work from the original request

Keep the original customer, conversation, and reason attached.

• Keep the original customer, conversation, and reason attached.
• Linked tasks carry customer context into delivery.
• Resolved issues become reusable help documentation.

Pro

Add structured service workflows when the team grows

Free is enough to start with a basic portal and internal workflow. Starter removes growing-team limits. Pro adds email routing, reply-by-email, hosted mailboxes, SLA policies, multi-customer workflows, and custom page domains.

Knowledge base

Turn resolved conversations into help content

Turn solved issues into internal or public documentation so the next answer is already written.

• Customer requests stay connected to the conversation.
• Linked tasks carry customer context into delivery.
• Resolved issues become reusable help documentation.

See how it works

See the email-to-ticket workflow

The original conversation stays attached to the ticket, a linked task carries context into delivery, and solved issues become reusable help content.

• A customer emails your existing support address.
• Bnder routes the message into a tracked ticket.
• Your team replies from the connected workflow.
• A linked task carries the customer context into product work.
• Support follows the resolution without recreating the request.
• The final answer can become reusable documentation.

Frequently asked questions

Use cases

Support workflows to start from.