Help Center with a Private Ticket Form

Launch a help center with a private ticket form

Give customers one place to find answers and submit private requests while keeping internal follow-up connected to product tasks.

Help docsSupport ticketsTask follow-up

Start with Bnder Explore the example

Support portal

Search public help documentation before opening a private request

Give customers one place to find answers and submit private requests while keeping internal follow-up connected to product tasks.

Public help docs

Turn solved issues into internal or public documentation so the next answer is already written.

Ticket form

Receive requests from email, public forms, and the app.

Connected workflow

The original conversation stays attached to the ticket, a linked task carries context into delivery, and solved issues become reusable help content.

Linked product task

Keep private requests connected to internal product work

Keep the original customer, conversation, and reason attached.

Keep the original customer, conversation, and reason attached.
Linked tasks carry customer context into delivery.
Resolved issues become reusable help documentation.

Knowledge base

Publish known issues and reusable resolutions

Turn solved issues into internal or public documentation so the next answer is already written.

Internal knowledge

Reply from the connected workflow when the product work is resolved.

Public articles

Turn solved issues into internal or public documentation so the next answer is already written.

Less repeat work

Turn solved issues into internal or public documentation so the next answer is already written.

Examples

Explore the fictional Lunaro Metrics product demo

Choose the starting point closest to today’s customer channels, then grow it into tickets, tasks, and reusable help docs.

Customer requests stay connected to the conversation.
Linked tasks carry customer context into delivery.
Resolved issues become reusable help documentation.

Pricing

Free is enough for a simple portal and internal workflow.

Free is enough to start with a basic portal and internal workflow. Starter removes growing-team limits. Pro adds email routing, reply-by-email, hosted mailboxes, SLA policies, multi-customer workflows, and custom page domains.

View pricing Email to ticket

Frequently asked questions

What is Help Center with a Private Ticket Form?

Give customers one place to find answers and submit private requests while keeping internal follow-up connected to product tasks.

Can I use an existing support email address?

Turn support emails into tracked tickets, reply from Bnder, and keep each customer request connected to product tasks and help documentation.

Can customers submit requests without joining the workspace?

Publish help docs, collect private customer requests, and keep support follow-up connected to internal product tasks.

Can support requests become linked product tasks?

Keep the original customer, conversation, and reason attached.

Who is Bnder designed for?

A focused workflow for SaaS startups, plugins, extensions, devtools, AI products, and other small software teams.

Where can I compare the available plans?

Use cases